Refund and Returns Policy
Refund and Returns Policy for Black Mamba Entertainment
Please take a moment to read this policy thoroughly, as it contains critical legal obligations when using the Black Mamba Entertainment website, services, or conducting any business under this name.
DISCLAIMER
Our website and services are provided “as is” and “as available”, without any explicit or implied warranties, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
We cannot guarantee that our services, including content, products, or information, will be continuous, timely, secure, or error-free, or that they will meet your expectations.
BILLING INFORMATION VERIFICATION
- Before processing, we must verify billing details and addresses. Incorrect details might cause delays. In these cases, our Customer Service will try to contact you with the provided details. If unsuccessful, your order might be canceled, and tickets might be offered to another buyer.
PRICING AND ERRORS
- If an error occurs causing an incorrect charge, whether it’s due to website issues or otherwise, or if you’ve bought a ticket before its official sale date, the promoter has the right to revoke and refund the ticket.
UNLAWFUL TICKET RESALE
- Unlawful resale or attempted resale of tickets may lead to their seizure and cancellation without reimbursement. Tickets cannot be used for promotional purposes unless approved by the Event Promoter. This approval does not extend to the use of the Event Promoter’s intellectual property unless explicitly given.
PERFORMERS/ARTISTS CHANGES
- There’s a possibility that any performer, artist, or act may change or cancel without previous notice. If the event continues despite these changes, refunds will not be issued.
NO REFUND OR EXCHANGE
- All sales are final. Some event promoters, however, might have different policies. Please refer to each event’s specifics for further details.
RAIN OR SHINE
- Events will usually take place irrespective of weather conditions, unless otherwise stated by the event promoter. No refunds will be issued for adverse weather.
EVENT CANCELLATIONS OR POSTPONEMENTS
If the promoter or venue cancels or postpones an event, we will notify you about the refund/exchange procedures. For exact instructions, check the event’s online page. Refunds, when approved, will be credited to the original payment method.
Refunds or exchanges are dependent on the promoter’s or venue’s policies and are not a certainty. Refund decisions and instructions are solely at their discretion.
LIMITATION OF LIABILITY
- By utilizing our site and services, you acknowledge that Black Mamba Entertainment, along with our affiliates and licensors, will not be held liable for any damages, including profit losses or intangible losses, even if advised of such potential damages.
Questions or Concerns? If you have any inquiries regarding refunds and returns, kindly email us at info@blackmambaentertainment.com. We request all correspondence to be in English.